~Comings and Goings~
Momma Bear is gone. Fo’ sho, done and dusted, she’s gone.
It escalated after a slightly obnoxious Saturday (we all made good money, but the UFC fight meant a cover at the door and that turned away some good tippers): She and Peach got into a discussion about server tip out, especially if we bring in a food runner on the weekends, how we tip out barbacks, etc. Very quickly it turned into Momma Bear discussing how she had gone over Peach’s head multiple times to Bossman (the owner, who doesn’t know or do squat about running a bar: he wants happy customers, for us to make money, and to make good profit…if we do that, he’s very happy with us and he’s good about being “hands-off” and submitting the detail work to Peach), was demanding higher tipouts to the bar, set a high tipout rate for servers that would impact their nightly take-home considerably in a bad way, and refused to humble herself in any way to Peach’s leadership. Instead, she illustrated, she wanted things to go her way or the high way.
And then by either termination or quitting, she was gone. Peach was almost in tears at how Momma had been diverting communication over very important issues to herself rather than passing them on to Peach, was throwing her weight around like she was in charge, and how she was very OK with screwing others over to make “us” money: when she started talking about how the “bartenders said” or the “bartenders are upset” I almost flipped out. We didn’t say or comment on any of these things, and for her to misrepresent us is akin to lying. And she was OK with doing all of that to make more money.
If tipout to the bar is supposed to go to the service bartender rather than the tip pool at all, she could make almost double bartending under the system she was trying to impose without Peach’s knowledge. And you know what Peach said (God love her…)
“I love and respect and trust every single person here and I am so blessed to have such an A-team of kitchen, bar and waitstaff…I do NOT want to impact their morale at the cost of a few extra dollars here, there and everywhere, to where people feel they are screwed by your actions and want to leave. I will do what it takes to keep these all stars here”.
And Momma was gone. Q is an amazing leader, I was actually surprised to find that she had served, hosted and bartended for years before doing BOH work and then going on to culinary school, so I really value her gracious input to try and fix Momma’s damage directly. When she asked me about tipout, I refused to answer and said that I only serve one night a week, it is not my place to comment when people work full time as servers at the Pub and would be better people to ask since any input I made would impact THEIR income.
Friday morning, FOH staff meeting where we vote and agree on specs, rather than Momma trying to pass down her letter of the law, some aspects of which are downright confusing or counterproductive. I really was upset with her and told Peach about how I work the earliest in-time (4pm) Wednesday through Friday, and usually on Saturdays if they need me, so, when Momma tries to tell us what to do about shift change, despite the fact she’s always the latest in-time at 6pm (!) and doesn’t know how me and Hot Stuff’s system works, and then be rude to us when we bring up this fact that she doesn’t know what she’s talking about, I naturally got offended.
It’s looking up. We’re staff-driven here, we’re made up of “allstars”, we should be able to make our own rules, policies and procedures according to our experience, wisdom and professionalism, and then turn them over to Peach to approve.